web site broken domain problem

  • Unknown's avatar
    ponkastudio · Member ·

    I wanted to enter my website normally but when trying to go to wp-admin I got this message:
    Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain.
    I updated my domain and changed the domain I had before and now my website looks different and I no longer have the plug ins I had before, I have lost all the design of my website even my themes have been deleted.
    My url was: http://www.kunuk.com.ec
    Now it is: kunukcomec.wpcomstaging.com
    Noc why this happened I need you to help me solve it as soon as possible.

    Thank you

  • kokkieh · Staff ·

    Hi there,

    You can’t access your plugins or installed themes because your Business Plan expired on 11 December, and was removed from your site two days ago when it wasn’t renewed.

    I’ve reactivated the plan and domain mapping to your site. Please go to https://wordpress.com/checkout/kunuk.com.ec to renew the plan or it will be removed again.

    Once you’ve renewed, you’ll be able to contact live chat support at https://wordpress.com/help/contact and we can help you get your plugins reactivated and things set up back the way they were before the plan expired.

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