web site hacked WP critical error

  • Unknown's avatar
    rogerwine9 · Member ·

    Cannot get my wfebsite to open says Critical WP error. Went C panel somehow and saw values set to true on debug. So now can’t get in WP or my Go Daddy Hosted web site. Please help Previous password and username does not work.

  • staff-blorbo · Staff ·

    I don’t see any WordPress.com sites under your account here.

    What is the URL of the site with the problem?

  • Unknown's avatar
    rogerwine9 · Member ·

    Thank you for responding. My URL is: Jezebelthemovie.com

    My previous log in and password does not work any more.
    Go Daddy said their hosting is fine, it was a WP problem. I have not touched my site since last may. I noticed a new site comes up that’s not mine, but seems suspicious that mine went out and theirs is up. it’s Jezebel-themovie.com totally unrelated to mine, which I’ve had for years.

    Thanks for help
    Roger W

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

  • staff-ozmodiar · Staff ·

    However…

    Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.

    https://wordpress.com/pricing/

    We have a guide to help move your site to WordPress.com here and our support team can also assist:

    https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

    Please let us know if you have any questions about WordPress.com, our plans, or our features.

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