Web Site support

• 

  ddeleasa24 · Member · Sep 13, 2018 at 12:09 am

  • Copy link
  • Add topic to favorites

  When trying to upload media (photo) to my site I am getting an error message. It will not complete the upload citing a ‘http error’

  The blog I need help with is: (visible only to logged in users)

• 

  gemmacevans · Member · Sep 13, 2018 at 6:22 pm

  • Copy link

  Hi ddeleasa24,

  What is the exact error message you are seeing when uploading a file to the Media Library on dishitgirltravel.wordpress.com?

  Also, can you tell me the file size and file type?

  Thanks!

• 

  ddeleasa24 · Member · Sep 13, 2018 at 6:29 pm

  • Copy link

  File Type – .jpg
  Size – 500kb
  Dimensions – 1600×1067

  It either says “http error” or “Fatal error: Maximum execution time of 30 seconds exceeded in /home/content/71/117508/html/wp-includes/class-wp-image-editor-imagick.php on line 354”

  Thanks for your help!

• 

  gemmacevans · Member · Sep 14, 2018 at 9:14 am

  • Copy link

  Thanks — it looks like you are trying to uploading to a self hosted WordPress.org site rather than dishitgirltravel.wordpress.com. In which case, I recommend contacting your host as it appears they could be restricting uploads.

  The WordPress.org support forums will be the best place to post if you have more questions after speaking to them.