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  suzykthomas · Member · Dec 16, 2020 at 10:02 pm

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  I am getting this ERROR message:
  Your PHP installation appears to be missing the MySQL extension which is required by WordPress.

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  fstat · Staff · Dec 17, 2020 at 7:47 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  suzykthomas · Member · Dec 17, 2020 at 4:05 pm

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  Hi–thanks for replying. My site is hosted by WordPress.com

  http://www.ramblingsofathirdgrader.com

  also
  suzyscrunchies.com is pointed towards this site

  I obviously can’t log in to see what the problem is.

  thanks for any help

  SuzyK

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  staff-ozmodiar · Staff · Dec 17, 2020 at 4:43 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org

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  suzykthomas · Member · Dec 17, 2020 at 5:12 pm

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  I have limited knowledge of this software. I thought I was hosted by wordpress.com??? I created this website 5 years ago, but added the new URL several months ago and haven’t had a problem. I had to Google the error–

  I went to wordpress.org trying to find some help..

  Can u explain what the error is?

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  suzykthomas · Member · Dec 17, 2020 at 5:16 pm

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  I tried to log in at wordpress.org and it says my email is incorrect

  Error: There is no account with that username or email address

  ugh this is frustrating

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  staff-blorbo · Staff · Dec 17, 2020 at 5:22 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  suzykthomas · Member · Dec 17, 2020 at 5:25 pm

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  Thank you so much..this helps-How did I forget it was Hostgator??

  Suzy