Website and wp-admin show critical error

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  wipc715c0908e1c · Member · May 19, 2026 at 11:39 am

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  When trying to access the websites below, it shows a critical error. I would be very grateful to have these issues resolved. Thank you

  The same issue occurs inside and outside our school network, and with different web browsers. Some devices look like they are loading the cached version of the website.

  https://europaschooluk.org/

  There has been a critical error on this website.

  Learn more about troubleshooting WordPress.

  https://europaschooluk.org/wp-admin

  There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

  Learn more about troubleshooting WordPress.

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · May 19, 2026 at 11:44 am

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  We can’t help as that site isn’t running on the wordpress.com platform. As clearly mentioned on your site, you must follow the link Learn more about troubleshooting WordPress to solve this problem yourself. If you need further help, you must head over to https://wordpress.org/

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  wipc715c0908e1c · Member · May 19, 2026 at 11:53 am

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  I logged into wordpress.com and I can see the europaschooluk.org website.

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  elcristofue · Staff · May 19, 2026 at 12:13 pm

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  Hi @wipc715c0908e1c!
  
  The reason you can see the site in your WordPress.com account is because it’s connected via the Jetpack plugin. However, the site itself isn’t hosted on WordPress.com. You can double-check this here:

  https://wordpress.com/site-profiler/europaschooluk.org

  Since the site is self-hosted and not on WordPress.com, you might want to ask your questions on the WordPress.org support forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/
  
  That forum is a great place for sites that use the WordPress software but aren’t hosted with WordPress.com.

  If you’re interested in the difference between WordPress.com and WordPress.org, this guide explains it really well:

  https://wordpress.com/support/com-vs-org/

  Please let us know if you have any questions or need any extra help, and we’ll be happy to assist you.

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  wipc715c0908e1c · Member · May 19, 2026 at 2:13 pm

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  Thanks for the information.