website cannot be accessed….
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website cannot be accessed, how can i fix it? or reconnect to jetpack? becoz. disconnected at this time….thx.
I don’t have a site linked to this WordPress.com account
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Hi there,
Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted elsewhere.
Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
You can reach out to your host for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.
The WordPress.org forums are also a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting
If you need to reconnect Jetpack, you can do so by following the instructions here: https://jetpack.com/support/reconnecting-reinstalling-jetpack/ – However, note that if you still can’t access the site, you will need to contact the hosting company who can help you with this directly.
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