Website Crashed

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  chrisdegrego · Member · Nov 26, 2018 at 8:00 pm

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  I logged into my site after not logging in for awhile and noticed I needed to update it. I was getting hackers putting a data logger on the site. I started to update plugins before I noticed that the main theme needed to be updated. The website crashed and I cannot login to it or use it in anyway. The site is; Visioneerssecurity.com

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  fstat · Staff · Nov 27, 2018 at 9:23 am

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  Hi there,

  Your site visioneerssecurity.com is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by Hostgator. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/

  If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

  WordPress.com vs. WordPress.org