Website Critical Error

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  henryhod · Member · Sep 13, 2021 at 3:46 pm

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  I updated some plugins and the website has crashed / shows a message ‘There has been a critical error on this website’.

  I am unable to access the website at all, even from an admin POV, so don’t know how to fix.

  Any help would be appreciated.

  Site: https://houseofdodge.co.uk.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  aisajib · Member · Sep 14, 2021 at 3:40 am

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  Hi there!

  Sorry to hear that you’re having trouble with your site. Please note that your site at houseofdodge.co.uk is using the WordPress.org software and is hosted elsewhere. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

  We are happy to point you in the right direction, but note that you may need to contact your hosting service for help or post on the WordPress.org community forum here: https://wordpress.org/support/forums

  I’d suggest following the troubleshooting guide here: https://wordpress.org/support/article/faq-troubleshooting/

  You can also contact your host to see if they can help with troubleshooting. If they refer you to WordPress support, please post on the WordPress.org community support forum here: https://wordpress.org/support/forums

  Regards