Website Design Build – Email I Sent Has Still Not Been Responded To

  • Unknown's avatar
    jim6734ed5bfc42 · Member ·

    Greetings,

    This is the message I have sent multiple people at WordPress since yesterday (July 6, 2026) and have not received a response. Can anyone please advise on how I can get some communication from the WordPress staff?

    I have seen the completed site.

    After reviewing the design, it appears there was a significant misunderstanding regarding my requirements. Despite providing a homepage mockup, our company logo, and detailed email instructions to emphasize what I needed, the finished product does not align with what was discussed.

    While some elements are correct, the majority of the site requires substantial changes. I understand that WordPress may not be able to replicate my mockup exactly, but the current layout misses the mark considerably. I started making a few edits myself, but stopped to voice these concerns.

    I chose to purchase the Express Website Design Service to save time while launching my new business. Instead, I have lost both time and money, which is very disappointing given the expectation of a collaborative and professional process.

    I would like to know if WordPress can assign another designer to help get this website to where it needs to be, as I do not have the time to rebuild it myself.

    I look forward to hearing how we can resolve this.

    The blog I need help with is: (visible only to logged in users)

  • andrewspittle · Staff ·

    Hi, I’ll have someone on the team follow up with you directly by email. We’ll be in touch very soon.

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