Website disappeared

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  paolamenissale · Member · Dec 20, 2021 at 8:23 am

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  Hi! I don’t know what happened, but my website disappeared from the list of ‘My Sites’ and it’s not reachable anymore. Can you please help me?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Dec 20, 2021 at 9:57 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  paolamenissale · Member · Dec 20, 2021 at 12:00 pm

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  Hi, I found out the issue was with the payment method not working and the subscription failing to renew. I was able to fix that and restore an old backup. Thanks anyway for the help

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  paolamenissale · Member · Dec 20, 2021 at 12:00 pm

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  Hi, I found out the issue was with the payment method not working and the subscription failing to renew. I was able to fix that and restore an old backup. Thanks anyway for the help