website disappeared

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  djdrainage · Member · Jul 14, 2022 at 10:44 pm

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  I own a company and my website host has disappeared what can I do anyone help please

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Jul 15, 2022 at 8:41 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  djdrainage · Member · Jul 15, 2022 at 2:23 pm

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  yes

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  djdrainage · Member · Jul 15, 2022 at 2:24 pm

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  https://djdrainage.co.uk/

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  djdrainage · Member · Jul 15, 2022 at 2:24 pm

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  its my business

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  staff-doublebassd · Staff · Jul 15, 2022 at 4:07 pm

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  Hi there,

  I checked who is hosting your site and appears to be 20i Limited:

  https://www.20i.com/contact

  So, you reached out to them and they have been unresponsive?

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  djdrainage · Member · Jul 16, 2022 at 10:19 pm

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  yes spoken 20i limited and they said I need to speak to cloudnext.uk spoken to them and they are going to try original account before anything but they have disappeared

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  staff-doublebassd · Staff · Jul 16, 2022 at 11:15 pm

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  So, it is cloudnext.uk that has disappeared on you? Looks like they have both a phone number and live chat option for contact. Have you tried to reach out via both options?

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  djdrainage · Member · Jul 17, 2022 at 12:08 am

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  no I had someone build my website they have disappeared and my website is deactivated

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  djdrainage · Member · Jul 17, 2022 at 12:10 am

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  the company who built my website used cloudnext.uk and WordPress

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  djdrainage · Member · Jul 17, 2022 at 12:11 am

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  my website comes up on search engines but no site there when u click on it

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  fstat · Staff · Jul 17, 2022 at 8:35 am

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  Hi there,

  You need to get in touch with your host and try reaching out to the person that built your site. They are the only ones that can help you with your site.

  If you need more help, you can post on the official WordPress.org support forums:

  https://wordpress.org/support/forums/