Website disappeared after update

  • Unknown's avatar
    sallymwalr · Member ·

    What can I do to fix a problem with a website that disappeared following an update.

    It is nolonger showing in ‘My Sites’ and returns 500 error when accessed directly.

    Your help will be appreciated.

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • fstat · Staff ·

    Hi there,

    To get help regarding that error you need to contact your hosting provider.

    If the error is related to your WordPress installation, then you’ll need to post in the WordPress.org support forums:

    https://wordpress.org/support/forums/

    The forum you have posted is for the WordPress.com hosting platform which is different than the WordPress software that your site is using. You can learn more about these differences here:

    WordPress.com vs. WordPress.org

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