Website disappeared or hacked

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  ollydavy · Member · Jul 21, 2021 at 9:39 am

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  Hi there,

  I’m writing in a panic. I hope you can help. My website – http://www.ollydavy.com – has disappeared, taken over by some weird half-built Milan fashion website. I can’t log into my admin area and I really don’t know what to do. Anyone???

  Thanks,

  Olly

  Site: ollydavy.com.
  Correct account: Unknown

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  staff-blorbo · Staff · Jul 21, 2021 at 9:33 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.

  Your hosting provider’s support team may also be able to assist.