Website Dissapeared

• 

  hstedman40 · Member · May 15, 2023 at 10:27 am

  • Copy link
  • Add topic to favorites

  Hi there,

  My old marketing team used WordPress i beleive for our website.
  When i took over i didnt have any details except the back end login and the username and password.

  However we didnt really have a need to change anything and one day it no longer allowed me to access the website.

  It now appears someone else has taken this site over.

  Any ideas how we can recover this?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  staartmees · Member · May 15, 2023 at 11:37 am

  • Copy link

  First things first: what is the URL of your site?

• 

  staff-totoro · Staff · May 15, 2023 at 7:15 pm

  • Copy link

  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Cloudflare DNS. As a result, we do not have access to your site and are not familiar with the source of your issue.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!