Website Down

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  outreachatoasis · Member · Jan 9, 2019 at 8:28 pm

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  When I or other people try to access our website we get the following message: To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.
  I am not sure what to do about this.

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  staff-doublebassd · Staff · Jan 9, 2019 at 10:36 pm

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  Hi there,

  All signs point to the fact that your site is a self-hosted WordPress.org site, not a WordPress.com site.

  To clear up any confusion, self-hosted WordPress sites and WordPress.com are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  However, if you have access to the server control panel through your host, it is always possible to regain access to a self-hosted WordPress site. This WordPress.org Codex article will walk you through the steps:
  http://codex.wordpress.org/Resetting_Your_Password

  Also, you may wish to contact your hosting support team for direct assistance.

  Thanks!