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  npnunn · Member · Dec 29, 2020 at 8:26 am

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  Hi

  I need help asap I have a website that is run by logo in 30 minutes but can’t contact them in anyway, would there be any chance to switch our website npnunn.co.uk to our own email?

  Many Thanks

  Harry

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  staff-mckluskey · Staff · Dec 29, 2020 at 11:25 am

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  Hi Harry,

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with NextHost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.