website down

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  nicolemarieg89 · Member · Dec 3, 2021 at 5:55 pm

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  Hello, I believe our site is down due to payment. Our web developer is no longer with us so we are trying to figure out how to get this fixed but unable to log into our WooCommerce.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Dec 3, 2021 at 7:38 pm

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  We have absolutely no history of sites, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What is the URL of the site you’re trying to access?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/