Website down
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When navigating to my website I am getting an error page saying there is an issue with my site.
the specific error message is:
‘Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.
If this is your domain name and it has recently stopped working, it’s possible that your plan or domain may have expired. Please log in to your WordPress.com account and review the status of your plan and domain. ‘
When I try to log into what i thought was the correct account I cant find my site.
Can someone assist?
If I have the wrong account info (I inherited support of this site), how do I find what account is associated with my domain?
Thanks in advance!
Robert K
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
I don’t see any WordPress.com sites under your account here.
What is the URL of the site with the problem?
NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/
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The URL is meatballsitaliangrill.com
It was supposed to have been built under this account.
Is there anyway to tell what account it is associated with? I can possible recover access if I know that info.
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When I go under account settings the web address is pointed to “http://meatballsitaliangrill.wordpress.com”
When I navigate to that URL it takes me to the correct site. Oddly enough it does redirect me to “https://meatballsitaliangrill.wpcomstaging.com/”
I appreciate your help with this.
Robert K
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Ok, I see what happened.
Our Billing Support team handles inquiries about this. You can send an email directly to billingsupport@wordpress.com about this.
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