WEBSITE DOWN – after Admin settings & URL were changed

  • Unknown's avatar
    dianaipr · Member ·

    At the same time, the website URL settings and the admin email address were changed. Received an email to verify the new admin email address, but changing the URL at the same time seems to have completely broken the site and now I’m unable to log in. Can’t access via FTP either. Very beginner WordPress user. Please help!

    The site I need help with is [visible only to staff] (email visible only to moderators and staff)/. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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