Website down and name change

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  samlabordus · Member · Feb 23, 2021 at 2:57 pm

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  Good morning!

  Our website is not working properly, and I have no idea what has happened. When I went to schedule a session for help, it said I do not have an account. Yet, here I am…

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  staartmees · Member · Feb 23, 2021 at 3:02 pm

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  What is the URL of your site?

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  staff-mckluskey · Staff · Feb 24, 2021 at 10:28 am

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  @samlabordus, if you have a WordPress.com site, you’re probably logged into an incorrect account.
  If you don’t remember your credentials, check out this page and fill out the Account Recovery form to regain access to the account:

  https://wordpress.com/support/account-recovery/.

  Please note that these forums are for WordPress.com-hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out, and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/.