Website down cannot log into WordPress account

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  rpenta71ce7e9be4 · Member · Jan 28, 2019 at 10:30 pm

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  I asked for a reset link to be sent to my email and it was but that link is broken. This is a different account I’m posting this question under, but need to know how to get in touch with someone at WordPress in order to gain access to the site and figure out why it crashed.

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  fstat · Staff · Jan 29, 2019 at 10:04 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  rpenta71ce7e9be4 · Member · Jan 29, 2019 at 7:07 pm

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  Yes of course and it is a wordpress.com hosted site as far as I know.

  The site is:

  http://www.patricksenatusmd.com

  I was able to log into it a few weeks ago and did not change the password as it’s saved on my computer but for some reason I cannot login now.

  Let me know if you need anything further. If you try to go to the site you will see it is just a blank white screen at the moment.

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  themagicrobot · Member · Jan 29, 2019 at 7:44 pm

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  it is a wordpress.com hosted site as far as I know

  I’m afraid you’re mistaken. That site is hosted by GoDaddy. You’ll need to follow the link provided by @fstat above and register an account at the forum that assists with the WordPress.org software your site is using.

  WordPress.com vs. WordPress.org

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  supernovia · Staff · Jan 29, 2019 at 11:26 pm

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  Thanks @themagicrobot.

  
  @rpenta71ce7e9be4 this may help too:

  http://codex.wordpress.org/Resetting_Your_Password

  Good luck!