Website Down need to fix issue

  • Unknown's avatar
    paobui · Member ·

    This plugin is causing a fatal error to the site, & now the recovery mode link isn’t working either, please help.

    WordPress version 5.7.2
    Current theme: Woodmart Child (version 1.0.0)
    Current plugin: Eventer (version 3.1)
    PHP version 7.3.12

    Error Details
    =============
    An error of type E_ERROR was caused in line 10 of the file /var/www/wp-content/plugins/eventer/front/stripe/lib/Stripe.php. Error message: Cannot declare class StripeStripe, because the name is already in use

    Site: https://miamiwet.com.
    WP.com: Yes
    Correct account: Yes

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    And, you can find support for that plugin at https://support.imithemes.com

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