website down – urgent

• 

  awakeningemily · Member · Mar 27, 2021 at 12:52 am

  • Copy link
  • Add topic to favorites

  my website has a 403 error. Where is my website?

• 

  staff-mckluskey · Staff · Mar 29, 2021 at 7:41 am

  • Copy link

  Hi there!

  Are you talking about shaktimindfulawakening.com? If so, I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere; we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.