website email fail
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when i receive orders i am no longer receiving a notification email therefore i do not know when i have received an order until i actually log on my word press, also the customers are no longer receiving emails, i have received complaints from customers because they did not get an email or an order number after placing their order, i tried to use a previous backup of the website but email are still not sending to the customer or the admin email, this is causing me huge problems and inconvenience
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
The only sites I see on your @caesargiovanniofficial WordPress.com account when I check on our end are listed here:
- caesargiovannicouk.wordpress.com
However, that site does not have ecommerce functionality (it can be added with our Business or eCommerce plan) so is it possible you created your site under a different login that we are not able to see? What is the URL of the site you are needing help with?
Happy to check in our system so we can take a closer look.
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Hi there!
Thanks for sharing the link. Your site uses the open-source version of WordPress called WordPress.org, and it’s not hosted by us at WordPress.com (as you mentioned). We can help with WordPress.com sites only in this forum.
There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it well: WordPress.com vs WordPress.org.
For help with your WordPress.org site, please post on the WordPress.org support forum here.
If you’re using WooCommerce on your site, you can also post on the WooCommerce support form at this link.
Hope that helps!
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