Website Hacked

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  crothschild07 · Member · Nov 23, 2021 at 5:54 pm

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  Hello, I received an email from GoDaddy that my GoDaddy Managed WordPress hosting service had a security breach. Now, my website is down. Please help immediately

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Nov 23, 2021 at 6:07 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  None of WordPress.com’s systems have been compromised by this breach, nor is it an issue with the WordPress software, so in this case, you’ll definitely need to contact GoDaddy at https://www.godaddy.com/help

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  crothschild07 · Member · Nov 23, 2021 at 6:26 pm

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  Sorry – for some reason it said I need help with the wrong website. The website I need help with is naileditmedia.com

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  staartmees · Member · Nov 23, 2021 at 6:28 pm

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  Please read the answer staff-blorbo gave you.

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  staff-blorbo · Staff · Nov 23, 2021 at 6:28 pm

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  Yes, that site is hosted with GoDaddy, so it will be the same reply above.