website hacked

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  blacklotusshilajitllc · Member · Apr 7, 2023 at 7:17 pm

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  Hello, I need you to please update my website to a previous version, it is hacked and I can’t access it.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Apr 9, 2023 at 12:17 am

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  Hey there @blacklotusshilajitllc, the site you shared doesn’t use our hosting. Our pricing includes security, so any kind of hack here is very rare. I’d recommend getting in touch with your host to ask about backups, then secure your site so it’s safe. Here’s a useful guide for recovering from a hack and securing the site again.

  After the site is recovered, if you’d like to import it to our services so we can take care of it going forward, we’d be glad to assist. Here’s a short article on the difference between our services and the free WordPress software, and this article has more information. Let us know how we can help!