website has disappeared?

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  meganouveau · Member · Oct 2, 2020 at 7:26 pm

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  Hello. I have tried visiting my site and it has disappeared, and under ‘My Site’ on my dashboard, it says I don’t have any sites. Please help!

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  staff-blorbo · Staff · Oct 2, 2020 at 10:39 pm

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  What is the URL of the site you’re trying to access?

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  rohanwighton · Member · Oct 2, 2020 at 11:38 pm

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  Post 1 Hi same things has happened to me

  http://www.mooseartstudios.com

  Post 2 Actually, seems to only be in Firefox. I cleared the cache and it actually disassociated my wordpress account with my website? How can that be? Can navigate to link above but can’t edit page or anything. Everything still seems fine in Chrome…..weird……

  Also, not sure what’s going on with these mesages. Were originally 2 separate posts but when I uploaded the second it replaced the first! Here they are together

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  staff-blorbo · Staff · Oct 2, 2020 at 11:46 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.