Website is down?

• 

  l4rskr4mhoeft · Member · Aug 16, 2021 at 4:26 pm

  • Copy link
  • Add topic to favorites

  Dear wordpress
  Can you please tell me what happened to my website https://larskramhoft.dk/? It appears to be down, even though I have payed for the domain. Please get back to me on (email visible only to moderators and staff).
  Sincerely, Lars Kramhøft

  Site: https://larskramhoft.dk/.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  staff-blorbo · Staff · Aug 16, 2021 at 11:53 pm

  • Copy link

  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with One.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.