Website is down

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  sribak · Member · Sep 28, 2021 at 3:02 pm

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  Please help me get it back up and running. ‘Your PHP installation appears to be missing the MySQL extension which is required by WordPress.’ This is the error message.

  Site: http://www.rxskinsolutions.com.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Sep 28, 2021 at 5:03 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, you’ll need to contact your hosting provider’s support about this: https://www.hostgator.com/help