Website is Down

• 

  garyjbonkowski · Member · Jan 23, 2022 at 5:30 pm

  • Copy link
  • Add topic to favorites

  Please assist, my clients can’t get to my material, the website is down, please advise, thanks you.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Jan 24, 2022 at 1:48 am

  • Copy link

  Hi there,

  We can’t help directly because we don’t host easylogistics.tech on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Bluehost) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically I see that when I visit easylogistics.tech I see a “Critical Error” message which is a type of error we do not show on WordPress.com sites by default, which was my other clue that you have your site with another provider.

  The good news though is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks over in the open-source forums are more familiar with these kinds of issues and are in the best position to help, thanks! In addition you may wish to contact Bluehost support, who may also offer WordPress site assistance in-house.

  Hope this helps point you in the right direction!