Website is gone
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When I log into my wordpress account, it says I don’t have any sites with wordpress and asks if I’d like to create one. When I type my website in, it fails to open the page. When I tried to call support, it went through an automated speech and hung up. When I try to chat, it only gave me the option to post in the forums. Does anybody know what happened?
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
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My website is http://www.jupiterdoodles.com
My brother says he can still access it. I cannot on my phone or laptop. When I log into my WordPress, my dashboard is gone and the only thing it says is to start a site. I am not good with technology. My website took me a very long time to set up the basics. Any help is appreciated.
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Your site is up an running but it isn’t running on the wordpress.com platform nor is it connected to a WordPress.com account for login.
You can login at http://www.jupiterdoodles.com/wp-admin/ using the credentials you choose when you set up that site. -
When I click that link or type it in myself (which is how I’ve always signed in) it says “failed to open page.” When I login on WordPress from Google, that’s when it tells me I don’t have a website.
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Hi there,
We can’t help directly because we don’t host jupiterdoodles.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.
Instead your host (Hostgator) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks in the open-source forums are more familiar with these kinds of issues and are in the best position to help. Thanks!
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