Website is not accessible

• 

  kpsmokehouse1 · Member · May 23, 2021 at 1:00 am

  • Copy link
  • Add topic to favorites

  Do I owe money for my website? I googled my website and it says server not found

• 

  staff-totoro · Staff · May 24, 2021 at 12:45 am

  • Copy link

  Hi there,

  You are enquiring about the site kpsmokehouse.com yes? I do not see any upgrades under your @kpsmokehouse1 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? I can confirm that kpsmokehouse.com is listed in our system, but under a different login and not your @kpsmokehouse1 account.

  To renew your domain, you will need to log out of this account, and log in to your other WordPress.com account. Once you are under the correct account you can manage your upgrades here: https://wordpress.com/me/purchases/

  Hope that helps. Please let us know if you have any more questions.