Website issues

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  suzanne1980 · Member · Jul 22, 2021 at 8:35 am

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  Our site has been created in wordpress and is hosted by BT. BT advise that they have done an update and this message now appears when accessing our site : Your PHP installation appears to be missing the MySQL extension which is required by WordPress. Please can you assist? Can even log into our admin account because the same message appears.

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-doublebassd · Staff · Jul 22, 2021 at 7:38 pm

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  Hi there,

  I checked your site and it is using the open-source WordPress.org software, so you’ll need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com-hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!