Website live online, but when logging in, WordPress says I don’t have a website
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Hello – I have been a customer of WordPress for many years. When I log into my WordPress account, it says that I do not have a website, even though my website is live. My site and all account information is blank, including the information requested in to recover an account. I’m at a loss – how to I gain access to my website again?
Best,
L.Site: (email visible only to moderators and staff).
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
So, you’ll log in at http://louisecampbell.ca/wp/wp-login.php and not through us.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
With that said, if you do want to manage your site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/
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