Website Missing From Account
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Our website is no longer in our WordPress account after a domain transfer. We have no access to previous website built in WordPress after logging in
Self-declared URL: https://sensitiva,ca
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
I’ve looked into your issue, and I have to clarify something. The website sensitiva.ca was never actually hosted by WordPress.com. It is built using the WordPress.org software, which is different from our service.
My preliminary checks indicate that the site appears to be hosted on the Google Cloud platform, not WordPress.com. This is probably why you couldn’t find any details related to sensitiva.ca in your WordPress.com account.
Google Cloud should be able to assist you with the current issue as they appear to be your hosting provider. If you reach out to their customer support, they will likely be able to provide a clear picture of what happened to your website and guide you through the steps to regain access.
I hope this information helps clarify things. Don’t hesitate to get in touch if you have other queries related to your WordPress.com account or if there’s anything else we can help you with.
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