website no longer in my account
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I was having trouble logging into my account but got that resolved but now that I am in, it says I don’t have a site yet but I had my site with you for years. Where did it go?
Site: (email visible only to moderators and staff).
WP.com: Unknown
Jetpack: Yes
Correct account: Unknown -
Hey there,
I was having trouble logging into my account but got that resolved but now that I am in, it says I don’t have a site
It sounds like you got logged into an account, but not the one for the site you shared, since it isn’t using our managed hosting service:
Can you type in your site address, then add
/wp-adminat the end of it? That should allow you to log into the site.If you have any trouble logging in or resetting your password, your host may be able to help you make backups and use one of these recovery options:
https://wordpress.org/support/article/resetting-your-password/Hoping this helps!
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Thank you, I do type in /wp-admin when I log in, just as I always have and I am able to get into my account just as before but when I get in now, it says I do not have a website
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.
So, you’ll log into it through https://postfallssecurestorage.com/wp-login.php and not through us.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
With that said, if you would like to still manage your site through WordPress.com, that is one of the features of the Jetpack plugin, and you can set it up by following the steps at https://jetpack.com/support/getting-started-with-jetpack/
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