Website not showing up in my profile

  • Unknown's avatar
    vj305 · Member ·

    Hey,

    I created a website called blog.opslyft.com and when my designer tried to create another website from the same account my previous website vanished and is not showing anywhere in my account despite it being active. I can’t access and make changes to the website as it’s not showing in the admin portal. What’s the catch here?

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    So, you’ll log in to it through https://blog.opslyft.com/wp-login.php and not through us.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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