website not working

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  lauracragun · Member · Sep 25, 2021 at 4:35 pm

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  website not working and having trouble with login to even try and fix it

  Site: lauracragun.com.
  WP.com: Yes
  Correct account: Unknown

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  aisajib · Member · Sep 26, 2021 at 8:00 am

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  Hi there!

  It looks like the domain has expired. You’d need to do the following as soon as possible:

  1. Log out of the lauracragun account and log in to the correct WordPress.com account that was originally used to register/pay for the domain.
  2. Go to https://wordpress.com/me/purchases after logging in to that account and renew the domain as soon as possible.
  3. You’d also want to upgrade the site to a paid plan by going to https://wordpress.com/plans so that you can set the domain as primary. We can help you with that once you’ve upgraded the site to a paid plan and renewed the domain for another year.

  If you’re having trouble logging in to the correct account, please follow the account recovery instructions here: https://wordpress.com/support/account-recovery/

  You can also send us the required details using the account recovery form and we’ll get back to you via email with more help to log in to the account.

  Please do the above as soon as possible to avoid having to pay the domain redemption fee of $80. If a domain is not renewed on time after it expires, it goes into the redemption period. So it’s crucial that you log in to the correct account and renew the domain as soon as possible.

  Regards