website not working

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  stonyy · Member · Feb 7, 2023 at 5:29 pm

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  hi my website is down as is becoming a huge concern. can someone help me please

  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Feb 8, 2023 at 3:09 am

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  Hi there,

  I do not see any any sites under your @stonyy WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites/

  Is it possible you set up your site under a different login? I can confirm that alwayssummersurfschool.com is registered at WordPress.com but is under a different account and not your @stonyy login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you have regained access to the correct account we’re happy to help you with your site, thanks!