Website off

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  asarep52m · Member · Oct 11, 2021 at 9:45 pm

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  i disconnected jetpack from website but website no longer online

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Oct 11, 2021 at 10:06 pm

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  What is the URL of the website with the problem, and specifically what problem are you running into?

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  asarep52m · Member · Oct 12, 2021 at 2:03 pm

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  https://www.bluethriftapparel.com
  the website is down.

  (Request Timeout
  This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.)

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  staff-blorbo · Staff · Oct 12, 2021 at 4:03 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with NameCheap.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.