Website offline due to a billing issue

• 

  sabrinaschork · Member · Sep 9, 2016 at 1:52 pm

  • Copy link
  • Add topic to favorites

  Hi all, I was late paying my bill for the website. I did it days ago and also paid the additional fee. Still my website is offline. How can I reactivate it?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Sep 9, 2016 at 4:23 pm

  • Copy link

  Hello there,
  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  supernovia · Staff · Sep 9, 2016 at 5:31 pm

  • Copy link

  I was able to find and fix this. Thank you for taking care of that. :)