Website renewal

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  lushchaos9174c350ec · Member · Feb 14, 2022 at 6:40 pm

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  Hi, I am trying to renew my website; however, I am unable to find the information to do so. Can you assist me with this issue?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-doublebassd · Staff · Feb 14, 2022 at 8:43 pm

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  Hi there,

  What is the site URL?

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!