Website showing ‘there has been a critical error on this website’
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I downloaded the jetpack plug-in for security purposes and now I cannot login to my website.
How can I delete that plug-in if I cannot login?Site: (email visible only to moderators and staff).
Correct account: Unknown -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
One thing you can try right now is https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus (no Dashboard access required). We’re not able to help with those steps, but if you are unsure about how to get access to do that, your hosting provider’s support team should be able to assist.
If that does not work or you are not comfortable resetting your plugins you can get help at the WordPress.org support forums at: https://wordpress.org/support/forums/
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