Website stolen

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  chloegreenology · Member · Jul 9, 2021 at 4:45 pm

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  Hello,

  I’m actually asking for your help, I’ve made an eshop for Lily Samii (https://the-gratitude-list.com/), but she refuses to pay me (and she is making terrible changes to it). Would it be possible to have the website deactivated until she does pay me?
  She was my friend and I trusted her but she removed my login so I cannot do anything myself.
  I’m not sure how to contact wordpress directly about this.

  Thank you,

  Chloé

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  staff-blorbo · Staff · Jul 9, 2021 at 7:55 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with OVH.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.

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  chloegreenology · Member · Jul 9, 2021 at 8:24 pm

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  Thank you so much for your answer, I will get in touch with wordpress.org