Website subscription has suddently stopped

• 

  linksleech · Member · Nov 9, 2023 at 3:40 am

  • Copy link
  • Add topic to favorites

  Hi there my website subscription has suddently stopped and has been changes from buisness to free. For some reason this has happen after a website migrating in a host server as i am changing plans in hostwind.com.

  My wordpress busness subscription is paid monthly and was renewed on the 20th last month

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

• 

  staartmees · Member · Nov 9, 2023 at 6:29 am

  • Copy link

  The wordpress.com paid plans are only valid for sites running on the wordpress.com platform. When you move your site to another hosting provider, the wordpress.com paid plan stops working and your site changes to the features of your new hosting provider.

• 

  aisajib · Member · Nov 9, 2023 at 7:23 am

  • Copy link

  Hi there!

  @staartmees already clarified that your WordPress.com plan does not carry over when you migrate to another host. I see you have open tickets with our trust and safety team. They will reply to your email, and you can ask them any further questions you have.

  Thanks!