website suddenly down- hosting provider says it is a wordpress problem
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Hi there. My website is suddenly down. My website provider (GoDaddy) first suggested it was a mailchimp plugin problem, so I deleted the plugin and the site did not return. The technician then stated that ‘wordpress’ had done something, and said it was a wordpress problem. I have not idea how to fix it. My website is http://www.yellowbrickrunway.com
Any ideas? Thanks for your help.
Jacqueline -
Hi Jacqueline,
yellowbrickrunway.com is a WordPress.org site hosted by GoDaddy, rather than WordPress.com. There is some information about the differences between the two in this guide:
We are only able to help with WordPress.com sites here but support for WordPress.org sites is available on these community forums:
https://wordpress.org/support/
The technician then stated that ‘wordpress’ had done something, and said it was a wordpress problem.
Your site is not hosted on our servers, so we have no access to make changes :) It sounds like the plugin may not have been fully removed from the site but if you post to the forums I linked to above, someone there may be able to help you troubleshoot this further.
Best of luck!
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