Website won't load on wifi

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  agarwalsanchita2509 · Member · Nov 20, 2021 at 3:19 am

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  Hello, my website won’t load on my wifi network, and I have tried clearing the cache. Also, the website is showing in my phone app but not on my laptop app.

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  aleone89 · Staff · Nov 20, 2021 at 10:02 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  agarwalsanchita2509 · Member · Nov 20, 2021 at 10:05 am

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  Sure. It’s “sanchitaagarwal.com”

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  aleone89 · Staff · Nov 20, 2021 at 10:35 am

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  Hello there,

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  It sounds like there could be a potential block via the wifi network, if the site is loading on one connection but not the other.

  I would advise reaching out to the wifi provider to see if there’s anything there that needs to be fixed.

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  agarwalsanchita2509 · Member · Nov 21, 2021 at 11:59 am

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  Hi,

  Thanks but even on other network, when I try to edit a page or post, I get a white screen of death.

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  staff-mckluskey · Staff · Nov 21, 2021 at 2:07 pm

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  Ah, sorry to hear that.
  We can’t help with sites that are not hosted on our servers – we do not have any control over those. If the network provider can’t help you with this, try asking the community at https://wordpress.org/support/forums/.