What a disservice
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My staging site has been down for 12 hours, and counting. Always waiting for a “Happiness” Engineering. I’ve been on the Business Plan for years: I’ve never seen such poor service.
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That sounds really frustrating, especially on a Business plan. Staging issues like this aren’t something other users can look into since it’s tied to your account and wordpress.com hosting infrastructure, only the Happiness Engineers have the access to sort it out.
If you haven’t already, try opening a direct support chat from your dashboard instead of waiting on the forum reply for account specific outages. You can also check https://wordpress.com/support/status/ to see if a wider incident is being tracked.
Hope they get it back up for you soon.
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Thanks for the comment. I had already opened a support ticket, but it wasn’t until I posted on the forum that someone looked into it and resolved the issue. This time it was the staging site—but what if it had been the production site?
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Glad to hear it’s sorted now. As for the production site concern, that’s a fair worry, but honestly only the Happiness Engineers can speak to how those cases are prioritized since it depends on their internal support policy.
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I hope I don’t have to find out but I think they are not so sophisticated in triaging support tickets.
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Hi there!
We’re sorry for the delay you experienced getting your issue addressed. I checked further, and I noticed that we were working on a backlog of support requests at the time. We generally answer in the order received.
I’ve shared your feedback about the response time with our team.
Once again, we regret any inconvenience this issue has caused.
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