What happened to my site?

  • Unknown's avatar
    midlifeandthriving907 · Member ·

    I went into my account because my website was suddenly offline and my website isn’t coming up in WordPress. From my profile I have the option to manage the site and the link is active, but when I click on it I’m directed to a blank page.

    Is there a way to recover it within WordPress?

    Self-declared URL: http://www.midlifeandthriving.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host midlifeandthriving.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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