what to do?

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  jesse6f0125228e · Member · Mar 26, 2020 at 11:16 am

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  I received emails to renew my blog, but if I press the button ‘renew know’, I don’t see any possibilities or bills to pay. I got this message: You don’t have any wordpress-site yet. Can you tell me what to do? Thanks.

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  staff-zinnia · Staff · Mar 26, 2020 at 3:45 pm

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  Hi –

  What site is mentioned in the email? Please share that with us so we can take a look at the renewal status.

  Sounds like it is connected to a different email address than the one that you’ve used to sign in here.

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  jesse6f0125228e · Member · Mar 27, 2020 at 8:34 am

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  The website mentioned is onderwoorden.nu (which is indeed my website).
  Thanks for helping me out!

  Regards, Jesse

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  kokkieh · Staff · Mar 27, 2020 at 8:50 am

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  Hi there,

  That domain is mapped to a WordPress.com site, but the site in question belongs to completely different account from the jesse6f0125228e, account you used to post here, and is associated with a different email address than this account.

  You’ll need to log into the correct account that owns that site in order to renew your domain mapping upgrade. If you don’t remember the login details for the correct account, you can find our recovery options at https://en.support.wordpress.com/account-recovery/

  If you log out of this account and reset your password using the email address at which you received the renewal reminder, you should be able to access the correct account.